SHIPPING POLICY

At Osteus, we are committed to delivering your orders as quickly and reliably as possible. Below are the details regarding our order processing times, delivery windows, and order tracking procedures.

1. Order Processing Time

• Processing Window: All orders are processed and prepared for shipment within 1 to 2 business days (excluding weekends and major holidays).
• You will receive an email confirmation immediately after placing your order, followed by a dispatch confirmation once your item is handed over to the carrier.

2. Fulfillment & Delivery Timelines

Estimated delivery times begin after the 1–2 day processing period.

At Osteus, we are committed to delivering your orders as quickly and reliably as possible. Below are the details regarding our order processing times, delivery windows, and order tracking procedures.

1. Order Processing Time

Processing Window: All orders are processed and prepared for shipment within 1 to 2 business days (excluding weekends and major holidays).

You will receive an email confirmation immediately after placing your order, followed by a dispatch confirmation once your item is handed over to the carrier.

2. Fulfillment & Delivery Timelines

Estimated delivery times begin after the 1–2 day processing period.

United States 10 – 12 Business Days

International (Rest of World)10 – 18 Business Days

Note: While we aim to meet these timelines consistently, actual delivery times may vary slightly due to local postal delays or weather conditions.

3. How to Track Your Order

Every order is assigned a unique Order ID upon checkout (e.g., 1591001,1591002..).

Once your order has dispatched, you will receive a tracking confirmation email containing your shipment details.

You can easily check the live status of your shipment on our store by visiting our [Track Order] page and entering your Order ID and email address.

If you haven't received tracking details after 3 business days, please email us with your Order ID for assistance.

4. Multiple Packages

If you purchase multiple products in a single order, they may be fulfilled in separate parcels depending on inventory location. Each parcel will receive its own tracking updates linked to your main Order ID.

5. Customs & Import Duties

International shipments outside the USA may be subject to import taxes, duties, or local post office handling fees set by the destination country. These charges are the responsibility of the recipient.

6. Address Corrections & Inquiries

Please double-check your shipping address during checkout. If you need to make changes, please email our support team within 12 hours of placing your order.

Support Email: osteus.contact@gmail.com

Support Hours: Monday – Friday, 5:00 AM – 1:00 PM EST